If the Java Installer fails to install Java on your
machine and you're using Windows, try to use the Windows (Offline
Installation) available at Java.Com.
This installer will
allow you to save it to any location on your hard drive, so you can install Java
as you would any Windows application. This method may succeed when the browser
integrated installer fails due to browser security settings or if Windows can't
find the integrated installer in the temporary directory.
The offline
installer is always the best second attempt, since it doesn't conflict with
browser security settings or browser nuances.
If you're using a Mac, you
can reinstall Java via the Software Update application which is part of Mac OS
X. If you encounter graphics problems such as controls not appearing,
upside-down windows, or other anomalies, this typically means that the Java on
your machine has been corrupted and needs to be reinstalled.
Once you've
installed Java, try again to launch the application from the lab web
page.
If the application encounters a problem and you're asked to
send the "roeslog" file, this can be found in your application preferences
directory in your user home folder. In Windows, this is
commonly:
C:\Documents and Settings\<account name>\.<lab
name>
On Macs, the Finder by default doesn't show files or folders
that begin with a period. But, the folder contents can still be reached by going
to the "Go" menu in the Finder, then the "Go to Folder" menu item. Then, in the
dialog that appears, type:
~/.<lab name>
Which will open a
new Finder window to the preferences folder of the application.
In both
of the above, <lab name> means the name of the photo processing
lab.
Inside this folder is a file called "roeslog.log" that contains
information about the last time the application was run, including errors. This
is indispensable for the developers for tracking down errors, as verbal
descriptions are infrequently precise or detailed enough to understand what
caused a given problem.